Dental City and Dental Practice Advisors have teamed up to help you achieve increased success in 2016 with our upcoming event with the Ritz-Carlton Leadership Center “Creating Exceptional Patient Experiences.” To kick it off we’re sharing a series of articles with tips for exceptional patient experiences written by members of the Dental Practice Advisors team.
Anyone can pick up a phone, but not everyone can do it well. That person needs the positive outlook, language skills, dental knowledge and financial know-how to understand questions that come up. But people skills that develop a relationship with the caller and guide conversations to a positive outcome are even more important. The more personalized and reassuring the conversation, the better the chance of successfully scheduling that first appointment.
Here are three basic tips to step up your phone game:
Do you know how your telephone is being answered? I challenge you to observe and listen. Pay attention to what’s being said, how it’s being said, the flow of the calls, and how the conversations close. Odds are… there’s room for improvement.
Learn more about our Ritz-Carlton event “Creating Exceptional Patient Experiences” at Lambeau Field, the home of the Green Bay Packers, on April 28 & 29, 2016.